Return and Refund Policy

This Return and Refund Policy is issued by Garage Guard Supply, the operator of Garage Guard Supply.

Effective Date: July 14, 2026

1. Overview

At Garage Guard Supply, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through garageguardsupply.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 7 days of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking fee: 12% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)
  • Product-specific terms. Some products carry return terms set by their manufacturer that differ from the summary above, including different return windows, restocking fees, and conditions. Where that applies, the product page says so and links to the full terms, and those terms govern for that product. This currently applies to all Auxx-Lift products — see Auxx-Lift Product Terms at https://garageguardsupply.com/pages/auxx-lift-terms

2. Contact Information

To start a return or report damage, contact our customer service team:

Returns: Returns are accepted at 1846 1st Street, Suite 353, Idaho Falls, ID 83401. Please contact us first for a return authorization — returns sent without one may be delayed.

Hours: Monday to Friday, 9am to 5pm Mountain Time

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 7 days of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.

5. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 7 days of approval.

Restocking Fee: Non-defective returns are subject to a 12% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

Exception — Auxx-Lift products. Auxx-Lift products carry a 60-day return window and a 25% restocking fee, both set by the manufacturer, and are returned to the manufacturer rather than to our Idaho Falls address. Full details are on the Auxx-Lift Product Terms page: https://garageguardsupply.com/pages/auxx-lift-terms

For defective, damaged, or incorrect items, contact us first so we can arrange the return at no cost to you.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 14 days after we receive and inspect the return
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 7 days of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Cancel as early as you can. The window that matters is whether we have already placed your order with the manufacturer — not whether it has shipped.

    Before we place the order with the manufacturer: Full refund, no fee. This window is often short, sometimes only a few hours, so please call rather than email if you need to cancel quickly.

    After we place the order but before it ships: We will do our best to stop it. Some manufacturers charge a cancellation or restocking fee at this stage. If one applies to your order, we will tell you the exact amount before anything is deducted, and you can decide whether to cancel or keep the order.

    Once shipped: The order cannot be cancelled. Please follow the return process in Section 5 above.

    To cancel, call 208-656-1906 during business hours or email support@garageguardsupply.com. Email works, but the phone is faster — and speed is what decides which of the three cases above applies.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Garage Guard Supply, you agree to this Return and Refund Policy.

Garage Guard Supply
support@garageguardsupply.com
208-656-1906
1846 1st Street, Suite 353, Idaho Falls, ID, 83401, United States