Auxx-Lift Product Terms

These terms apply only to Auxx-Lift products purchased from Garage Guard Supply. Where they differ from our general Shipping Policy or Return and Refund Policy, the terms on this page govern.

1. Why this page exists

Auxx-Lift products are heavy, motorized, ship directly from the manufacturer, and get mounted overhead in your garage. The manufacturer sets its own terms for shipping, returns, and warranty, and we pass those terms through to you exactly as they are rather than promising something we cannot deliver on. Everything below is the actual Auxx-Lift term, not a summary.

2. Shipping

• Cost: Free within the continental United States (the 48 contiguous states and DC). We do not ship Auxx-Lift products to Alaska, Hawaii, or U.S. territories.
• Ships from: Auxx-Lift, direct to your delivery address. These items do not pass through our facility.
• Carrier: FedEx Ground.
• Typical delivery: About one week from the time the order is released, though allow 6 to 11 business days.
• Multiple boxes. Lifts ship in two or three separate cartons, and they do not always arrive on the same truck or the same day. A partial delivery is normal — wait for all boxes before assuming something is missing.
• Curbside delivery. The carrier is not responsible for bringing the item into your garage or up a driveway. The heaviest carton runs about 61 lb and the longest is roughly 8 feet. Plan to have help on hand.

3. Inspect before you sign

This matters more than anything else on this page.

Inspect the shipment before you sign the delivery receipt. Photograph the packaging from several angles. If you see crushing, punctures, a torn carton, or anything that looks like it was dropped, write the damage on the delivery receipt before signing, and photograph the item itself.

Once you sign a clean delivery receipt, the carrier's position is that the shipment arrived intact, and a damage claim becomes substantially harder to win. If you find concealed damage after opening, contact us within 7 days of delivery with photos and we will file the claim with Auxx-Lift on your behalf.

4. Returns

Auxx-Lift offers a 60-day money-back guarantee, which is longer than our standard 30-day window. We honor it on Auxx-Lift products. The manufacturer's conditions come with it:

• Window: 60 days from delivery.
• Condition: The item must be unused, unaltered, and in original, undamaged packaging. An installed lift is not returnable under the standard guarantee. If a lift has been mounted, the manufacturer may offer a partial refund at its discretion; we will pass along whatever is approved, but we cannot promise a full refund on an installed unit.
• Restocking fee: 25% of the product price on non-defective returns, deducted from your refund and not credited back. This is the manufacturer's fee on returned lifts and we apply the same figure rather than absorbing it and pricing it back into the product.
• Return freight: Paid by you on change-of-mind returns, and not refundable. Return freight on a unit this size is significant. Please be certain before ordering.
• Defective, damaged, or incorrect items: No restocking fee, and no return freight cost to you.
• Custom-made items are final sale.
• Refund timing: Within 14 days after the returned item is received and inspected.

Start any return by contacting us first at support@garageguardsupply.com or 208-656-1906 for a return authorization. Auxx-Lift returns go back to the manufacturer, not to our Idaho Falls address — we will send you the correct destination.

5. Warranty

Garage Guard Supply is an authorized Auxx-Lift dealer. Your receipt from us is accepted by Auxx-Lift as proof of purchase from an authorized dealer, and your coverage is identical to buying direct from the manufacturer. You can contact Auxx-Lift directly for warranty support — you do not have to route a claim through us, though we are happy to help either way.

• Length: Two years from date of purchase.
• Covers: Defects in material and workmanship under normal household use, in accordance with the owner's manual.
• Does not cover: Installation and installer labor, commercial use, accident damage, damage in transit to a service location, misuse or abuse, lack of maintenance, unauthorized repair or modification, attachments not supplied with the product, staples through wiring, pinched or broken wires, power outages, use of extension cords, and failure to follow the owner's manual.
• Keep your order confirmation. It is your proof of purchase.

Auxx-Lift warranty support: 805-798-0008.

6. Installation

Installation is not included in the price, and we do not install.

The lift mounts to your ceiling joists with steel strut channels and lag bolts, spanning at least three joists. It runs on a standard 110/120V household circuit (15 amp minimum) using a 10-foot cord, so no electrical work is normally required if there is an outlet within reach. Full installation guides and video tutorials are published by the manufacturer.

If you would rather not do it yourself: Auxx-Lift handles installer referrals directly. Call their customer service line at 805-798-0008 and they will connect you with an installer if they have one covering your city — coverage is not guaranteed everywhere. Installation is quoted per job; there is no published rate. Get that quote before you order if the job depends on it.

To be clear about what we are and are not doing: we do not select, vet, supervise, or employ installers, we are not party to any agreement you make with one, and installation cost is separate from what you pay us. The manufacturer's two-year warranty covers parts and expressly excludes installation labor.

If the ceiling in question is anything other than standard wood-framed joists — trusses you are unsure about, engineered lumber, a finished ceiling, a garage with living space above — talk to Auxx-Lift or a contractor before ordering. This is a several-hundred-pound load held over your head.

7. Pricing

Auxx-Lift sets a minimum advertised price on its products and we sell at it. Storewide discount codes do not apply to Auxx-Lift products.

8. Questions before you order

Call 208-656-1906 or email support@garageguardsupply.com, Monday to Friday, 9am to 5pm Mountain Time. If the question is about whether your specific garage will work, or whether an installer covers your area, that is exactly the kind of call worth making before you buy rather than after.